Trash, had 9400watt generator for less than a week and had major generator failure, cant return and they refuse to honor the warranty. I had to go spend another $1000+ on a different generator and their failure almost cost me 10s of …

Company doesn’t stand behind their product or customer service warranty claims. Warranty is misleading. I purchased a generator for a vacation property and had it in the box in my garage for two years. Called last Aug when we tried to use it. Told it was the battery, got a trickle charger and tested the battery. Tried the unit again this summer and it would shut off after only 30sec to 2mins. I was on with customer service for an hour. They said they would escalate, it’s been 3 weeks.

Our electricity went out at 11:30pm last night. I bought a new firman trifuel generator this morning and we were back up and running without our pipes freezing or our food going bad. Firman saved the day, our food, and our plumbing! Still no grid power, but we still have a warm and well lit home.