I am extremely disappointed with both the product and the response from this company. My double sided fireplace experienced what can only be described as a small explosion caused by a failure within the ignition system. There was a clear pressure release event that forcibly damaged the exterior metallic screen. Even more alarming, gas continued pouring into my home for approximately thirty minutes afterward, creating a very serious safety hazard. This was not a cosmetic issue or normal wear and

Eric just came out and fixed our fireplace that was no longer lighting. He quickly troubleshooted the problem and fixed it, he also went above and beyond by painting the interior of the fireplace making it look brand new. This was all done at no additional cost. Would highly recommend this company

We decided to use Fireside when they showed us a lot more options than the other fireplace companies. We went with the custom fit inside look, that way it wouldn’t have the oversized frame. Installation went great. They were always on time & communicated well. After a few days of using it, we asked them to come out for a few tweaks & adjustments. No problem. Charles took care of what we needed & answered any questions along with providing advice for future needs.