UPDATE April 2026 Updating my original review after finally getting resolution from another company, not Fireside Hearth and Home. Had to pay out of pocket for repair. The loud reverberation noise I experienced for months during windy conditions was caused by a loose bracket inside the fireplace chamber—an installation issue that should have been identified from the beginning. It’s concerning that this was not identified during the follow-up visit, especially after being told the cause couldn

Our installation was atypical, and the salespeople (wisely!) tempered our expectations about how to fit a square into a round hole. But the installers we recieved did a superb job fitting the model we wanted. We would have accepted a functioning unit, but they clearly have a lot of experience getting the odd jobs to look right and executed the job beautifully. Exceeded our expectations for the finished result.

Bought a brand new gas logset and burner about 18 months ago and have had 3 service warranty calls since it was installed. The first time they came out was within the 12 month warranty period because we smelled gas in our house. The second time they came was to replace the valve that was determined to be leaking on the first trip. After a few months when it got cold out we went to use the fireplace for the first time and the pilot would not stay on because the pilot wasnt positioned over the the