This is my second time ordering from this company -1st time was our fireplace doors which we absolutely love!! I decided to order the fireplace tool set and had a mix up with delivery(no part of Exceptional Fire) The parcel delivery service delivered my item to the wrong address. I emailed Exceptional Fire and literally writhing 5 minutes , Daniel called me. He told me not to worry, he would make sure everything was made right. I discovered it was delivered to a neighbor and retrieved the firepl

I have two of these custom fireplace doors. They are easy to install, robust, and look terrific.

The doors look good, the sizing was accurate, and the price was reasonable. There was a delay in transit that required a lot of follow up but customer support was responsive. That being said, the quality of the doors itself is moderate, some of the holes weren’t drilled correctly, and a few of the hardware provided was not quite adequate so we had to use our own. Overall, we’d give this product a 3.75 out of 5. Atlantic Pacific Holdings