Disconnected our gas during freezing temps with no effort to alert us at time of disconnect, while we were inside the house. We are now looking at trying to withstand freezing temps overnight tonight and possibly trying to make it through a snow storm this weekend until our scheduled start service appointment five days from now. We have two young children and I am concerned for their safety with no heat.

They make it more difficult to pay your bill.

The customer service I’ve encountered on multiple calls seems condescending and rude. Definitely setting the tone on how they really handle customers. I got the same rep each time and she could benefit from some soft skills and customer service training on how to speak pleasantly to customers.