We had them go fix the swamp cooler. They fixed everything but 1 thing... The thing that gets the water going to actually cool everything. It costed us at least $700 and they at this point have just ghosted me. It's now been 5 days and a fahe promise someone would come at 10. Edit) Alright so they finally came and fixed it the day of posting this review. Turns out that their phones weren't working due to team issues. Fixed it in 10-15 minutes. While I don't understand why the specialist that ca

The AC broke at my Grandma's house. My Grandma has been waiting all day in an 86° degree temp. at home. My cousin scheduled an appointment with Empire Refrigeration and they said they would be there today. She asked for an estimated time. They said they could not give us a set time but its so miserable and it would have been nice to know it would take until the evening since they claimed we were #2 on the list. Super unprofessional. My cousin called them at 10a.m. and we have waited all day thin

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