Wow, very impressed! Techs arrived on time, with 30 minutes advance notification after appointment had been confirmed twice in advance. Great communication! Techs were exceptionally polite, professional, and friendly. Very knowledgeable. Had my two gas fireplaces checked out, cleaned up and working properly very quickly. Cleaned up after themselves, no mess. Explained how to fire up the gas units (each one was different), and made sure I understood before leaving. Customer service like that is r

I have two fireplaces, over 20 years old, that needed cleaning and service. During the coldest February in many years, the one we use constantly stopped producing a flame and the other one hadn't been used in years and the pilot was off. I had called the company that came out 8 years ago and the soonest they could schedule ours was mid March! I searched and found another company where I had to leave a detailed message for a call back. Then I called Eiklor and Lisa answered the phone. After a

Lisa and Eric at Eiklor Flames West are THE BEST. They are competent, patient, understanding, prompt, reasonable and professional. I highly recommend them! Personally, we were trying to deal with a pool builder at the same time, and Eiklor Flames went above and beyond to help with our situation. I appreciate them so much.