They respond in less than an hour.

Good customer care, they sent out Inspectors the same day I called them to report mold at my home and within a week mold was cleared out and repairs were made perfectly.

Do not recommend working with this company. Our plumbing company agreed to pay for the flood damage they caused including the remediation by Eco Water via phone, email, and was noted in the Eco Water agreement. But when the plumbers decided to have the payment route through their insurance (which did take longer than necessary), Eco Water threatened to place a lien on our home multiple times instead of going after the plumbing company. After multiple certified letters, emails, phone calls and ho