We truly value your feedback and would like to resolve this matter for you. Please feel free to reach out directly to our Quality Control representative, Eric, at emostacci@dupure.com, with any additional details so we can investigate the issue further and work towards a resolution. Again, we apologize for the inconvenience and appreciate the opportunity to improve your experience.

Jason S was very helpful, great customer service.

Luiz made my visit very spectacular and seamless. He showed up right on time when I expected him too, and Luiz also informed me about how the water filter works and when I should replace it.