When we were working with our contractor to coordinate the initial installation of our low-voltage system, there was some miscommunication about the plans that was immediately remedied when we started communicating directly with Desert Sound & Security. From that time forward their responsiveness and work quality have been impeccable. over the five years that we have been working together. To my amazement, I often get responses to my (sometimes ignorant) email questions well into the evening.

We hired Desert Sound and Security after a bad experience with another automation contractor. Their service personnel were always very professional and did an outstanding job. They fixed all of the previous contractor’s errors and got our Control 4 system functioning perfectly. They always respond to any questions or issues very quickly. We would definitely recommend them to anyone.

I recently wrote a harsh review that I will now temper a bit. It turns out that there may have been some reasons for the miscommunication and in any case the team has been much more responsive. Our issues are being addressed.

I had a savant system installed by the team and it is so wonderful. It’s a great product and the service from Jim and his crew is first rate.

Excellent customer service and the owner is passionate about making sure all of his customers are happy with their work. He goes above and beyond what is expected.