Local Guide · 5 reviews · 9 photos

No customer service. Cannot contact manufacturer by phone or email. There is a number, but it hangs up when you tell them you are a pool owner. No quality control over their dealers. My dealer in Colorado, "Patio Pools" installed the cover so the rail hits the pool box (low-quality build). Dealer says, "it's designed that way". Does he think all of his customers are morons? The rail is 4" over the pool on the right side only. and it's "designed that way?" If it were, ever hear of a rope stop?

The automatic cover is great when it works. Easy to use, great for safety. However, our cover failed after four years, not closing properly and came away from its track on one side and tore. We have been waiting 6 weeks for our local pool company to get the replacement and likely are not receiving any coverage from the manufacturer. For the cost I would have expected better quality.