We hired Robert to repair 2 of our fireplaces. He came to our home and quoted us $3,150 for the repair. He asked for a 50% deposit and we paid it to him. Since then, his communication with us has been very poor. It's been 2 months and still no repairs have been done. He won't answer any of my calls or text messages. No store front so you can't even pay him a visit to follow up. Stay away, there are better companies in the area.

The heating feature of my electric fireplace insert stopped working. I purchased the fireplace through Amazon, so I contacted them, only to learn that the manufacturer no longer had a customer service rep. Not knowing who to call, I tried “Cool Hand Luke Fireplace”. Robert has taken over ownership of the business, and rather than maintain a showroom, he has chosen to come to you. Responding to my voice mail, scheduling a time to come to my house, and arriving at my chosen time, took less than