My wife and I ordered a laundry room cabinet with a custom design we wanted at an excellent price. On delivery, there was a small measurement error that was immediately corrected. Thank you to Jaime who did the installation and to Adam, the sales supervisor, who ensured that everything happened as promised! Ten thumbs up for Closet Factory - I would use them again...and again!

A Nightmare Experience with Closet Factory – Unprofessional, Incompetent, and Costly I cannot express how disappointed and frustrated I am with my experience with Closet Factory. What was supposed to be a straightforward project to replace my walk-in closet turned into a two-month-long nightmare filled with incompetence, poor communication, and unnecessary damage to my home. I signed a contract with Closet Factory two months ago, and from the very beginning, things went downhill. The demolitio

While I love my closets and didn't initially have any problems with customer service when they were installed 5 years ago, something must have changed because now the customer service is very poor and disorganized. We needed a repair done so I called. The person who was supposed to call me back was Jay. He never called me back. I called about a dozen times "I'll call you back tomorrow!" "I have to ask the ___ team and then I;ll call you right back!" He would never call back. After several months