Call before come no in person

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I called to get a quote to see if they could copy myvery unique key, they said they would havea technician contact me. When the technician contacted me he asked for a photo. After I texted him a photo he ghosted me. (Photo showed as being read) EDIT: He responded after I asked him again. But still has not answered my second question. The owner replied saying they didn't get a photo so here's the proof!