Very professional staff! Jeremy and Jack installed our fire place and we are very happy with the installation. They kept us well informed of the process of the installation and worked tiredless until everything looked exactly as promised.

I cannot recommend Cascade Fire Solution based on my recent experience. They required 100% of the payment (over $2,000) upfront, which in hindsight was a red flag. The technicians arrived with the wrong glass for our fireplace. Since then, communication has been very poor. We have called multiple times to have the correct glass installed—work we have already paid for—and they have failed to follow up or schedule a return visit. The service has been mediocre and the lack of accountability is ver

We are very happy with Cascade Fire Solutions! We actually bought a new gas fireplace from them 5 years ago and loved it. But last year we started having trouble with it. It was making a lot of noise from the fan. It was bad and the whole unit would rattle with noise when the fan came on. I tried to fix it myself and took the glass front off. I ended up breaking the glass trying to put it back on. Then I did a really bad thing and lit the fire up with the glass front off. I did not know yo