Product Quality: Unacceptable Multiple switches failed almost immediately. For a brand that positions itself as premium, the reliability is shockingly poor. Customer Service: Frustrating and inefficient Getting support has required excessive back-and-forth, unnecessary steps, and delays. What should be a simple resolution process feels unnecessarily complicated. Overall Experience: Not worth it High price, low reliability, and an exhausting support process. I expected far better at this price

Terrible product quality and even worse customer service. The switches are unreliable, poorly manufactured, and nowhere near the standard you would expect at this price point. For a company marketing itself as premium smart home technology, the quality is shockingly bad. When issues came up, customer support was frustrating and unhelpful. Instead of taking ownership and resolving the problem quickly, the process felt slow, bureaucratic, and unnecessarily difficult. It should not be this hard t

This experience has been unacceptable. Nearly half of the switches I purchased were defective. Not minor issues — nonfunctional units. For a company positioning itself as a premium smart home solution, that level of product failure is inexcusable. My contractor and licensed electrician both commented on how unusual it is to see this many failures in a single order. That alone should say something about the quality control. What’s compounded the issue is the return process. Instead of promptly