If you want your pool deck to look like this, hire Big Rock. The pictures tell the story. The crazy part is this is the SECOND time our backyard has looked like this. The first time, we called and complained, but they wouldn’t come fix it. After already paying way too much money, I withheld the final payment. Instead of owning the problem, THEY PLACED A LIEN ON OUR HOUSE. I had to pay to get the lien removed, and only then did they finally show up. Even worse, they refused to use a different

Was looking into getting a bid from this company to do my entire backyard. My first phone call the sales rep was late without a text or email. Then when we spoke they had scheduled a time to come and measure and I waited outside my house to greet the sales guy Jake, no call, no text, no email and no show. This is a precursor to how they handle projects most likely. Sorta glad this happened, I feel like I dodged a bullet.

Hiring Big Rock was the worst decision we ever made. It has been incredibly stressful and just horrible. More than 4 years after we started, it is still incomplete. I had to hire a lawyer and go to arbitration and it still isn't resolved. The pool has had 3 leaks in 3 years.