We had a few concerns with our fireplace insert from an earlier installation, so we called for chimney sweep service and an inspection. Zachary came out to clean the insert and flue and walk us through everything. The issues turned out to be minor, and a thorough chimney and insert cleaning solved them. The team was very responsive, answered all of our questions clearly, and explained the condition of the fireplace system in simple terms. We really appreciated the detailed photos showing the bef

As a real estate agent, I trust Baxter Family Chimney Sweep for my own home and for clients who need fireplace and chimney service. Roger is honest, reasonably priced, and easy to work with. The chimney sweep and fireplace work is done with care, they explain what needs attention in simple terms, and they always leave the area clean when the job is finished. It looks just as neat as it did before they arrived, and that gives me confidence when recommending them to homeowners and buyers.

I called Baxter Family Chimney Sweep when the company the previous owner had used said they could not schedule anything for several days because their system was down. I needed help fast before an open house in Alexandria, and Camden was very kind and helpful while walking me through a few troubleshooting steps over the phone. In the end, I did need a service visit to get the fireplace igniter working, and they were able to set it up very quickly. Roger arrived on time, got the gas fireplace run