Atmos Energy managed to turn what should have been a simple service appointment into an unnecessarily frustrating experience. After scheduling not one but two separate appointments, both were missed without any meaningful explanation or follow-through. In both cases, I was home and available during the scheduled time windows, yet no one showed up, and there was no attempt to make contact. According to their customer service, technicians apparently do not ring doorbells as part of their standard

13 reviews · 2 photos

Came out to my business and turned out gas off because a leak was detected. The issue has since been fixed but Atmos refuses to send anyone out to turn it back on and now is asking for a permit to be pulled and an inspection done by the city. Which was not the case the last time I called. Different standards depending on who you talk to. No consistency. I have now been without gas for 4 months!!! Absolutely awful customer service.