ARS / Rescue Rooter - Water Heater Service in Irving, TX
Water Heater Service
4.7
6401 Reviews
5 ★
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1 ★
Customer Reviews
Great tech, very professional and helpful. Couldn’t be more happier
To much pressure sales
They gave me on price and then when he knew I was done. He called office and they dropped $9,000
That’s what a car salesman would do
Then said you have one day to say yes, or it’s off the table
Jamal came over for an HVAC cleaning and caught an issue I don’t even know we had! He was early to our appointment (preferred) and was super kind and respectful of our home. Couldn’t be happier with the service and definitely recommend requesting him if you have the option!
I booked a water heater install through Lowe’s because they listed “Same Day Installation” if you call before noon on that day – I called at 7:45 AM. ARS Rescue Rooter sent the sales guy out around noon, and we confirmed the same day install live with the ARS Dispatcher for a late afternoon appointment. During the call with the ARS Dispatcher, she initially said ‘we sent the extra crews home due to overtime concerns” after some push back that I called first thing this morning, same-day install
Austin and Jason were Great in their attention to Detail in my Home. I recommend them.
We are highly dissatisfied with the service we received today regarding our water heater. The technician arrived and, rather than focusing on diagnosing and resolving the issue, seemed more interested in upselling additional services that were unrelated to the immediate problem.
What was most concerning, however, was the unprofessional and presumptuous behavior displayed during the visit. The technician repeatedly questioned whether my husband was the homeowner, asking multiple times in a way
Austin and Jason were efficient and knew exactly how to manage my water leak and had the problem quickly fixed. They helped to clean up the mess left by the water leak, answering my questions professionally and to my satisfaction. I was very pleased and will use this company again if the need arises in the future.
Thank you so much Austin and Jason!