I called to request a chimney cap replacement appointment and waited approximately one and a half weeks for their scheduled time. My appointment was set for 8:30 to 11:30 a.m. I had specifically requested an early morning slot when making the appointment. After not receiving any communication by around noon, I called the office to inquire if the technician was still scheduled to come. They asked me to hold while they attempted to contact the technician, but later informed me that they were unabl

Beware of this company. I asked them to clean and inspect my chimney. They did a very poor job. Inspection after cleaning said my chimney and fireplace was unusable and unsafe. Wanted to sell me a very expensive insert and liner. $400 bucks wasted ! I hired someone else to check it out. Chimney shelf was full of creosote. Glazed over and surprise it’s built perfectly the old bait and switch. This company reached out to me after a previous post about my situation. I called back and was ghosted. Y

I'm their biggest fan. These guy's not only saved me money, but also executed both a heavy grade 3 CSR treatment and a Timberwolf wood insert installation in a few weeks during a time where many would've taken PTO. It was the holiday season and they showed up. Let me start with the problem: Originally, I had called a chimney company called Brown Chimney in Ann Arbor. They sent out two teenagers in an unmarked van who not only told me that my chimney was safe to burn in, but that all they'd ne