Truly disappointing. We spent thousands of dollars on a comprehensive burglar and fire alarm system less than a year ago. Now the communication system doesn’t work and no one can …

Your service tech Daniel came to our home to troubleshoot our system that had a failed communications issue. He was polite and respectful, and he competently restored our system’s second communication connection. He also helped change the batteries in some of our system’s detection devices like glass breaks and the like. We were pleased with the results of his efforts.

I was originally a customer of Colorado Telemetry. As such, I paid for installation and equipment ($1800), and had a flexible monitoring contract. When Colorado Telemetry was purchased by Safe Systems, I was informed that we would be required to pay $199 to continue service. Against my better judgment, we paid the fee in order to avoid having to switch to a different company with different equipment. Fast forward 2.5 years, and I called to cancel my service, only to be informed that I had be