He got our ice machine up and running again in no time. Very polite and quick to respond.

Washer repair: came out for an initial diagnostics visit (prepared with the part as I described to them the issue before hand). Didn't really do anything besides listen to my diagnosis, confirmed what I said was the problem, and quote a very high fee to fix. No investigation like cycling through the error codes, testing the washer machine, taking it apart to examine the parts. But, trusted that he's a professional and the issue was correct.