I had a very frustrating experience with this company due to poor communication and misleading information. When I first called, I explained my situation in detail—I have babies and a newborn in the house, and there’s a concerning odor that other people in the home can smell, but I personally cannot. Because of that, I specifically told them I was worried about paying for a service if nothing could be confirmed. The representative reassured me that the inspection would be free, and only $65 if